Frequently ASKED QUESTIONS

FAQ

BauscherHepp distributes a comprehensive offering of commercial tabletop and buffet products. Our brands have a long history in the global market, making them an ideal match based on their expertise and European roots.

What is BauscherHepp Professional?

BauscherHepp Professional is for HORECA industry users (hotels, restaurants, and cafes), as well as hospital & healthcare facilities, sales representatives, and dealer partners.

How do I contact customer service?

Please email us at info@bauscherhepp.com or call us at 1-888-840-4333 and we'd be happy to assist you.

How do I contact accounting?

Please email us at accounting@bauscherhepp.com and we'd be happy to help you.

How do I find out who my sales representative is?

Please email us at info@bauscherhepp.com or call us at 1-888-840-4333 and we'll put you in touch with one of our talented sales representatives.

Who can I contact for images and media requests?

Please email us at marketing@bauscherhepp.com and we'd be happy to provide you with marketing materials.

What is your credit card transaction fee?

For purchases with a credit card, we charge a 3% transaction fee.

Where will my order be shipping from?

Orders will ship from our warehouse in Raleigh, NC.

Where is my order?

You can track your order by inputting your full purchase order number.

How do I return my items?

If you'd like to return your samples, please reach out to info@bauscherhepp.com, and we'll send you a return packing slip.

How long after my purchase do I have to make a return?

We have a 60 day return policy upon receipt of your order.